Pew Trusts reports that states are struggling to process the high volume of unemployment calls, particularly with departments’ outdated technology. Many states, including Florida and Texas have transferred staff from other state agencies and hired new workers, New Hampshire and West Virginia have requested call center support from the National Guard, Georgia and New Jersey have asked retired state employees to return to work, and New York has shortened forms to speed processing time. A summary of changes to unemployment compensation rules and administrative responses by state is available from the National Conference of State Legislatures. #covid-19 #workforce
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